VOIP Telephony
Communication between businesses and customers has changed within the last 20 years, with the help of the Internet and computer networks. Telephone systems has only recently changed. IP telephone systems converge with existing data networks improving service delivery and functionality while reducing costs.
Swyx is the last telephone system you will ever need. Based on Microsoft® Server, Swyx is robust, scalable and secure. Swyx is simple to use and maintain and provides out-of-the-box functionality such as call recording, conferencing, faxing, voicemail, presence and seamless integration with familiar Microsoft® applications including Outlook. No other IP Telephony solution is comparable in terms of flexibility, scalability, functionality, interoperability, customisability and ease of use.
Swyx has a user base that exceeds 500,000 across 6,000 organisations and 9,000 sites. Swyx is now recognised as the fastest growing IP Telephony applications vendor globally and holds the largest market share of any vendor within the SME market in Western Europe. In the last year Swyx and their partners delivered more IP based users than Cisco, Avaya, Mitel and Siemens and this trend will continue.
Key benefits of SwyxProfessional:
- A single Option Pack simplifies customer choices
- Productivity: SwyxConference creates more effective working practices, leading to shorter project times and increased employee productivity
- ROI: If your company currently schedules audio conferences using third party providers on a regular basis, the return on investment in the SwyxConference application can be quick.
- SwyxCTI integration with Microsoft Outlook and Lotus Notes means that users can quickly call existing contacts by using 'click to dial'
- SwyxECR enables the business to convey a high level of professionalism even when the company is quite small
- SwyxFax saves a business time and money by enabling the sending and receiving faxes of without a physical fax machine
- SwyxRecord will help protect the business from false claims by callers and allows less experienced employees/agents to learn from more experienced employees without disrupting a conversation with a prospect or customer
- With SwyxVoicemail users can provide better service to key customers and important messages need never be mislaid, misspelled or misinterprete
