Remote IT Support
Remote support is any work that is carried out by the process of accessing your systems off location. The connection is made by 'patching' into your systems via remote connection software that is either provided by you or by utilising our enterprise remote management tool.
Solidtech Services' enterprise remote management tool is the ultimate application for managing entire computing infrastructures. With maximum scalability and flexibility, our engineers have the power to automate key tasks to increase the efficiency of your IT systems as a whole. From software inventory to remote desktop management, our management tool has the features and functions to automate day to day IT tasks.
Our enterprise remote management tool includes the following application features: -
- Fully automated, recurring and complete hardware inventory and software inventory and audits
- Fully automated patch and service pack management
- Fully automated and scheduled software deployment and system management
- Easy, powerful and comprehensive scripting for system management and software deployment
- LAN (Local Area Network) discovery
- System monitoring and alerts
- Proactive Windows event monitoring and alerts
- Integrated help desk and trouble ticketing
- Secure remote control
- Secure FTP (File Transfer Protocol), chat and message broadcasting
- Comprehensive, integrated management reporting
- No limits on endpoints and number of users
- Easy and flexible administration
- Rapid deployment
- Power, flexibility and scalability
This product represents our vision and commitment to provide the finest web based integrated IT applications to help businesses of all sizes and varying budgets. Its products are positioned to address both strategic and tactical IT requirements within an organisation by sending system information to a central server on the health of the PC it is installed on. The advantage to this is that there's no travelling to site so 95% of issues get fixed quicker and some problems can be addressed before they cause further issues.
For more information on remote support call us or contact us here
